3kvi Privacy Policy — How We Handle Your Data

Introduction and Scope

This Privacy Policy ("Policy") describes how 3kvi ("we", "us", "the Platform") collects, processes, stores and protects the personal data of individuals ("you", "the Player") who access or use the 3kvi website at 3kvi.bio and any related services. This Policy forms part of the overall agreement between you and 3kvi, alongside the Terms & Conditions. By registering on 3kvi or continuing to use its services, you consent to the data practices described in this Policy.

We are committed to handling personal data responsibly and to maintaining the trust of every player who chooses 3kvi as their online gaming destination in Bangladesh. This Policy is reviewed and updated periodically to reflect changes in our operations or applicable standards. The version displayed on this page is the most current version and supersedes all prior versions.

What Personal Data We Collect

When you register and use 3kvi, we collect the following categories of personal data. We collect only the minimum data necessary for each purpose described in this Policy:

• Identity data: your full name, date of birth and a copy of a valid government-issued ID document, which is required for KYC age verification before any withdrawal is processed.
• Contact data: your Bangladeshi mobile number and, optionally, your email address. These are used for account verification, transaction notifications and support communications.
• Financial data: your bKash, Nagad, Rocket or Upay mobile wallet number (as applicable), transaction amounts and timestamps. We do not store full payment credentials — payment processing is handled securely by the respective payment provider.
• Technical data: your IP address, device type, browser type and version, operating system, session duration and pages visited within 3kvi. This data is used for fraud detection, security monitoring and platform performance optimisation.
• Behavioural data: your game history, betting patterns, session frequency and responsible gaming tool usage. This data is used to personalise your experience, identify responsible gaming concerns and improve our service offering.

How We Use Your Personal Data

3kvi uses the personal data collected from you for the following specific purposes only. We do not use your data for any purpose beyond those listed here without first obtaining your explicit consent:

• Account management: to create, verify and maintain your 3kvi player account, including processing your registration, verifying your age and identity, and managing your account settings and preferences.
• Payment processing: to process deposits and withdrawals via bKash, Nagad, Rocket, Upay and other supported payment methods, to verify that funds originate from your own registered payment accounts, and to maintain accurate financial records of your transactions.
• Security and fraud prevention: to monitor account activity for signs of fraud, money laundering, unauthorised access and other activities that are prohibited under our Terms & Conditions, and to protect the integrity of the 3kvi platform and its player community.
• Customer support: to investigate and resolve your enquiries, complaints and disputes, and to communicate with you about your account status, promotions, policy updates and other service-related matters via your registered mobile number or email address.

Legal Basis for Processing

3kvi processes your personal data on the following legal bases. We identify the most appropriate basis for each processing activity and document it internally:

• Contractual necessity: the majority of our data processing (account creation, payment processing, KYC verification) is necessary to perform the contract between you and 3kvi. Without this processing, we cannot provide the service you have requested.
• Legal obligation: certain data retention and identity verification activities are required of 3kvi by applicable anti-money-laundering standards and other regulatory frameworks that govern online payment services.
• Legitimate interests: fraud prevention, security monitoring, platform analytics and responsible gaming monitoring are carried out on the basis of 3kvi's legitimate interests in operating a safe, fair and sustainable platform for all players.
• Consent: where we send you optional promotional communications or use non-essential cookies, we rely on your explicit consent, which you may withdraw at any time by contacting [email protected] or adjusting your browser cookie settings.

Data Sharing and Third Parties

3kvi does not sell, rent or trade your personal data with any third party for their own independent commercial or marketing purposes. We share your data with external parties only to the minimum extent necessary to deliver our services and to comply with applicable obligations. Each third-party service provider we engage is contractually required to process your data only for the specific purpose for which it was shared and to maintain appropriate data security standards.

Categories of third parties with whom we may share limited personal data include: payment service providers (bKash, Nagad, Rocket, Upay) for the sole purpose of processing your deposits and withdrawals; identity verification service providers for KYC and age verification; fraud detection technology providers; and any regulatory authority or law enforcement body that lawfully compels us to disclose information about a specific account or transaction.

Cookies and Tracking Technologies

3kvi uses cookies and similar tracking technologies to operate the platform, maintain your session, remember your preferences and gather anonymised analytics data. We use the following categories of cookies:

• Essential cookies: strictly necessary for the website to function. These cookies enable core functions such as session management, login state and security token validation. The site cannot function properly without these cookies and they cannot be disabled.
• Analytics cookies: used to collect anonymised information about how players use 3kvi, including which pages are visited most frequently and how users navigate between sections. This data helps us improve the platform experience. These cookies do not identify you personally.
• Preference cookies: used to remember your selected settings and preferences within 3kvi so you do not have to re-enter them each time you visit. You can disable these cookies via your browser settings without affecting core site functionality.

Data Retention

3kvi retains your personal data only for as long as is necessary to fulfil the purposes for which it was collected, as described in this Policy. Once your account is closed and all outstanding balances have been settled, we will begin the process of securely deleting or anonymising your personal data, subject to the retention obligations described below.

Transaction records and KYC documentation: retained for a minimum of 5 years following account closure to comply with anti-money-laundering obligations that apply to online payment and gaming service providers. Account activity logs used for fraud and security purposes are retained for a minimum of 2 years. All other personal data not subject to a mandatory retention period will be deleted within 90 days of account closure.

Your Data Rights

As a user of 3kvi, you have the following rights with respect to your personal data. You may exercise any of these rights at any time by contacting [email protected]. We will acknowledge your request promptly and aim to respond fully within 30 days:

• Right of access: you may request a copy of all personal data that 3kvi holds about you, including the categories of data held, the purposes for which it is processed and any third parties with whom it has been shared.
• Right to rectification: if any personal data we hold about you is inaccurate or incomplete, you have the right to request that we correct or complete it without undue delay. Please provide supporting evidence where relevant so we can action your request efficiently.
• Right to erasure: you may request that we delete your personal data where it is no longer necessary for the purposes for which it was collected, where you withdraw consent on which processing is based, or where processing is unlawful. This right is subject to our legal data retention obligations described in Section 7.
• Right to object: you may object at any time to the processing of your personal data where that processing is based on our legitimate interests, including profiling for fraud prevention or responsible gaming monitoring. We will cease the processing unless we can demonstrate compelling legitimate grounds that override your interests.

Data Security Measures

3kvi implements technical and organisational security measures designed to protect your personal data against unauthorised access, accidental loss, destruction or disclosure. All data transmitted between your device and the 3kvi platform is encrypted using 256-bit SSL/TLS encryption. Our servers are protected by firewalls, intrusion detection systems and regular security audits conducted by independent technical specialists.

Access to your personal data within 3kvi is restricted to authorised personnel who require it to perform their specific job function. All team members who handle personal data receive appropriate data protection training. In the unlikely event of a data breach that poses a material risk to your rights, 3kvi will notify you promptly and will take all reasonable steps to contain the breach and prevent recurrence.

Children and Minors

3kvi is strictly prohibited to individuals under the age of 21. We do not knowingly collect personal data from anyone under 21 years of age. If we become aware that personal data belonging to a person under 21 has been submitted to 3kvi — whether through registration, payment or any other interaction — we will immediately suspend the relevant account, delete the associated personal data, and return any deposited funds to the originating payment source where possible.

• You must be at least 21 years of age to use 3kvi. This is a firm eligibility requirement with no exceptions. If you are aware of a minor who has accessed or registered on 3kvi, please report this immediately to [email protected] so we can investigate and act without delay.
• Right to restrict processing: you may request that we temporarily restrict the processing of your personal data while a rectification or objection request is being assessed by 3kvi. During a restriction period, we will continue to store your data but will not actively process it except to defend legal claims.
• Right to data portability: where processing is based on your consent or on contractual necessity, you may request that we provide your personal data in a structured, commonly used and machine-readable format so you can transfer it to another service provider if you wish.

Changes to This Privacy Policy

3kvi reviews and updates this Privacy Policy periodically to ensure it accurately reflects our data practices and any changes in applicable standards. When we make material changes to this Policy — meaning changes that significantly affect how we collect, use or share your personal data — we will notify you via the mobile number or email address registered to your account at least 7 days before the changes take effect.

Minor or routine updates (such as clarifications of existing language, corrections of typographical errors or updates to contact details) may be made without prior notice. The "Last Updated" date at the top of this page will always reflect the most recent revision date. Your continued use of 3kvi after the effective date of any update constitutes your acceptance of the revised Policy.

Contact and Privacy Requests

If you wish to exercise any of your data rights, have a question about how 3kvi handles your personal data, or wish to raise a privacy concern or complaint, please contact our support team at [email protected]. Please include your registered mobile number in your message so we can identify your account and respond to your request efficiently. We aim to acknowledge all privacy requests within 24 hours and to respond fully within 30 days of receipt.