Responsible Gaming at 3kvi — Play Smart, Stay Safe
3kvi is committed to providing a safe, fair and enjoyable gaming environment for all players in Bangladesh. Our responsible gaming tools put you in complete control of your play.
Our Commitment
3kvi is For Adults — 21+ Only
3kvi is strictly an adults-only platform. You must be at least 21 years of age to register, deposit funds or play any game on 3kvi. This requirement is absolute — there are no exceptions. We verify the age of all players during the KYC process, and any account found to belong to a person under 21 will be immediately suspended and all funds returned.
Gambling is meant to be an entertaining leisure activity. At 3kvi, we believe every player in Bangladesh deserves a gaming experience that is fun, transparent and responsible. We invest seriously in the tools and practices that help you maintain healthy boundaries with your gaming — because we know that when our players are safe, our platform grows on a foundation of genuine trust. This page explains your rights, our tools and how to reach our support team if you ever feel that gambling is affecting your life negatively.
Player Tools
Responsible Gaming Tools Available on 3kvi
3kvi provides a suite of responsible gaming tools that every player can request and activate at any time by contacting our support team at [email protected]. These tools are free, effective immediately upon activation and are never refused for eligible players. You are always in control.
Self-Exclusion
Request a self-exclusion period of 1 month, 3 months, 6 months, 1 year or permanent exclusion. During exclusion, your account is locked and no deposits are accepted.
Deposit Limits
Set a daily, weekly or monthly deposit cap that 3kvi will strictly enforce. Once set, limits can only be lowered instantly; increases require a 7-day cooling-off period.
Time-Out / Cooling Off
Take a short break from 3kvi with a time-out of 24 hours, 48 hours, 7 days or 30 days. Your account is temporarily suspended for the chosen period with no exceptions.
Session Reminders
Request a session time reminder so 3kvi notifies you via SMS when you have been playing continuously for a set duration — 1 hour, 2 hours or a custom interval.
Activity History
Request a full statement of your deposits, withdrawals, game activity and net result for any period. Reviewing your real play data is one of the most powerful responsible gaming tools available.
Loss Limits
Set a maximum loss amount per day, week or month. Once your loss limit is reached, 3kvi automatically prevents further play until the limit period resets or you lower the limit.
Warning Signs
Recognising Problem Gambling — Warning Signs to Watch For
Problem gambling can develop gradually and is often difficult to recognise in yourself. The following warning signs are commonly associated with gambling becoming a problem. If you identify with one or more of these signs, we strongly encourage you to use 3kvi's responsible gaming tools or to contact our support team immediately.
- 1You gamble with money set aside for essential expenses like rent, food, utilities or family needs, and tell yourself you will replace it after a win.
- 2You find it difficult or impossible to stop playing once you have started, even when you planned to play for only a short time or a fixed amount.
- 3You chase losses — meaning you continue or increase your bets specifically to try to win back money you have already lost, often resulting in even greater losses.
- 4You hide your gambling activity from family members, friends or colleagues, feel shame or guilt after a session, or lie about the time or money you spend on gambling.
- 5Gambling occupies a disproportionate amount of your thoughts — you spend significant time thinking about your next session, reliving past wins or planning how to get more money to gamble.
- 6Your gambling behaviour is causing noticeable problems in your relationships, work performance, academic results, mental health or physical wellbeing, and you have not been able to address these problems on your own.
Our Policy
3kvi Responsible Gaming Policy — Full Details
Age Verification and Under-21 Protection
3kvi requires all players to be at least 21 years of age. Age verification is conducted during the KYC process, which is mandatory before any withdrawal is processed. Players are required to submit a copy of a valid government-issued photo ID (National ID card or passport) confirming their name and date of birth. Any account where the account holder is found to be under 21 will be immediately suspended, all pending transactions will be cancelled and any deposited funds will be returned to the originating payment source.
If you are a parent or guardian and you believe that a minor in your care has accessed or registered on 3kvi, please contact us immediately at [email protected]. We take under-age gambling extremely seriously and will investigate all such reports without delay. We also encourage parents and guardians to use internet filtering tools to restrict access to gambling websites for children in their household.
How to Request a Self-Exclusion on 3kvi
To request a self-exclusion, contact the 3kvi support team at [email protected] from the email address or mobile number registered to your account. Please write "SELF-EXCLUSION REQUEST" in your message subject or opening line and specify whether you want a fixed-term exclusion (1 month, 3 months, 6 months, 1 year) or a permanent exclusion. Your account will be locked within 24 hours of your request being confirmed, and you will receive written confirmation once the exclusion is active.
During a self-exclusion period, 3kvi will not process any deposits from your account, will not send you any promotional communications and will not accept any request to lift the exclusion before the agreed end date (except for permanent exclusions, which may only be reviewed after a minimum of 5 years). If you attempt to register a new account during a self-exclusion period, that account will also be closed once identified.
Deposit Limits — How They Work
Any player may request a deposit limit at any time. 3kvi offers daily, weekly and monthly deposit limits. To set or modify a deposit limit, contact [email protected] with your requested limit amount and the limit period. Limit reductions take effect immediately. Limit increases are subject to a mandatory 7-day cooling-off period before they take effect — this delay exists to protect players from impulsive decisions to increase their spending.
3kvi's deposit limit system is enforced at the payment processing level, meaning it is not possible to bypass a limit by using a different payment method or creating a secondary account. If you reach your deposit limit, 3kvi will block the transaction and notify you of the reason. You will not be able to make further deposits until the limit period resets or you successfully apply for an increase (subject to the 7-day waiting period).
Time-Out and Session Management
A time-out is a short-term voluntary break from 3kvi. Available time-out periods are 24 hours, 48 hours, 7 days and 30 days. During a time-out, your account is temporarily suspended: you cannot log in, deposit or place bets. Unlike self-exclusion, a time-out ends automatically when the chosen period expires and your account is restored without the need to contact support. Time-out requests are processed immediately and cannot be reversed during the active period.
In addition to formal time-outs, 3kvi can configure session reminders to be sent to your registered mobile number via SMS after a set gaming duration (1 hour, 2 hours, or a custom interval of your choice). Session reminders are a lightweight, non-disruptive way to stay aware of how long you have been playing during any individual visit to 3kvi. To activate session reminders, contact [email protected] and specify your preferred reminder interval.
Protecting Vulnerable Players
3kvi takes active steps to identify and protect players who may be experiencing gambling-related harm. Our support team monitors account activity for patterns that are consistent with problem gambling, including very high frequency of play, rapid escalation of deposit amounts, prolonged sessions following significant losses and sudden changes in playing patterns. When such indicators are identified, 3kvi may proactively reach out to the player or, in serious cases, apply protective account restrictions without waiting for the player to request them.
3kvi will never exploit vulnerable players by targeting them with promotional bonus offers during periods when their account activity suggests they may be in distress. Players who have activated any responsible gaming tool (deposit limit, time-out, self-exclusion) will be automatically removed from all promotional communications for the duration of that tool's active period. We take our duty of care seriously and believe that the long-term wellbeing of our players is more important than short-term revenue.
Need Support?
If Gambling Is Becoming a Problem — Get Help Now
If you feel that gambling is negatively affecting your finances, mental health, relationships or daily life, please do not wait. Reaching out early makes a real difference. You can contact 3kvi's support team at any time — 24 hours a day, 7 days a week — and we will help you put a responsible gaming plan in place immediately, including activating self-exclusion, setting limits or simply talking through your concerns with our team.
3kvi Responsible Gaming Support
Email us anytime at [email protected]
Response Time
Responsible gaming requests are treated as high priority. Our team aims to acknowledge all self-exclusion and limit requests within 2 hours and to fully action them within 24 hours. During Bangladesh Standard Time (BST, UTC+6) business hours, response times are typically faster. Please include your registered mobile number in all correspondence to help us locate your account quickly.
What to Include in Your Request
When contacting our support team for a responsible gaming tool, please include: (1) your registered mobile number, (2) the tool you want to activate (self-exclusion, deposit limit, time-out, session reminder or loss limit), (3) the specific parameters you want set (e.g. "monthly deposit limit of ৳5,000" or "self-exclusion for 3 months"), and (4) any additional context you feel comfortable sharing so we can provide the most appropriate support. All information you share is confidential.
Play Responsibly — Explore 3kvi With Confidence
You now know your rights and the tools available to keep your gaming fun and safe. When you're ready, explore 3kvi Casino — trusted by players across Dhaka, Chittagong, Sylhet and all of Bangladesh.
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